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University of Stirling link to www.stir.ac.uk

Property Management

Help Desk

Responsibilities

The Help Desk team aims to provide a first point of contact for staff, students and visitors to notify Property Management of any maintenance/repair issues which require attention on the main Stirling campus. These will include

  • Building fabric – roofs, walls, floor, windows, doors, locks, requests for additional keys
  • Electrical – lights, power, alarms
  • Heating and ventilation – radiators, air-conditioning, extractors
  • Maintenance and servicing of lifts
  • Gas and electrical supplies
  • Water – pipes, tanks, taps, drains, sewers,  Airthrey Loch
  • Pest control
  • Playing field, Sport & Golf course maintenance
  • Gardens and Grounds – roads, paths, steps, fences, grass, hedge cutting, trees
  • Snow clearing of roads, car parks and footpaths
  • Department requests e.g. provision and/or fitting of notice boards
  • Requests for minor refurbishment works e.g. painting of office space
  • Internal and External Signage (including fitting of door sign holders)

 

How to report a fault/request minor works

Please contact the Help Desk at:

Tel: Extn. 2444/6066 or 01786 466066
Fax: 01786 466820
Email:maint@stir.ac.uk

You will be asked for the following information:

  • User ID (this is your University log on)
  • Your contact number
  • Location of the fault/maintenance request
  • Nature of the fault/maintenance request

A member of the Help Desk team will log the fault/maintenance request and will allocate each job a unique reference number. This reference number should be used in any further contact which you may have with the Help Desk.

Opening hours

The Help Desk is staffed, Monday to Friday, from 8.45 am to 5.00 pm.

Outside these times you should report any URGENT faults/problems to our Security Office on Extn: 7003 or 01786 467003


We welcome your comments on how the service provided by our Help Desk could be improved. Please e-mail Alison Lunn.

 

Please note:

Computer, Lecture Theatre IT, campus network and telephone faults should be reported to the Information Services Help Desk.

Tel: Extn: 7250 or 01786 467250

E-mail: information.centre@stir.ac.uk

To contact Emergency Services (Police, Fire Service, Ambulance Service):

Tel: Extn: 2222 or 01786 467999